Frequently asked
Straight answers about what we sell, how it ships, and what we can’t help with.
The products
- What purity are your peptides?
- Every lot is HPLC-verified to ≥ 99% before it leaves the lab, and the figure for each product is published on its page. Each vial carries a lot number, so what you have can be traced back to the batch it came from.
- Are these safe to take?
- They are not for taking. Everything we sell is supplied strictly for laboratory and research use — not for human or veterinary consumption. We are not able to advise on use in people, and we won’t.
- Can you tell me how much to use, or how to reconstitute it?
- No. We don’t provide dosing, protocols or usage guidance of any kind. It isn’t a policy we’re hiding behind — supplying that guidance would make this something other than a research supplier, and it would be the wrong answer coming from us.
- Where are they made?
- Manufactured in North America, and dispatched from Ontario. We buy in small batches rather than holding large stock, which is why some items show as available to order rather than on the shelf.
- How should a vial be stored?
- Lyophilized powder keeps best cold and out of the light, in the vial it arrived in. Handling guidance goes out with every shipment.
- Why is the vial under vacuum?
- Because it was sealed that way — it’s a sign the seal held. There’s a longer explanation in the field notes.
Ordering & payment
- How do I pay?
- Interac e-Transfer. Place the order, and the confirmation gives you the amount, the address to send to, the security answer, and your order reference to put in the message. No card details are collected on this site.
- Do you take cards or crypto?
- Not at the moment. e-Transfer only.
- When is my order confirmed?
- Once your transfer has actually arrived and we’ve accepted it. Until then the items are held for you but the order isn’t final. We don’t use auto-deposit, so there can be a short gap between you sending and us confirming.
- Can I change or cancel an order?
- If it hasn’t shipped, email us and we usually can. Once it’s gone, we can’t recall it.
- Do you have a minimum order?
- No.
Shipping
- Where do you ship?
- Canada only, at the moment. No international shipping.
- What does shipping cost?
- $20 flat, and free over $200. The threshold applies after any discount, so a code can take an order back under it — the checkout shows you the total before you commit.
- How long does it take?
- We aim to dispatch within one to two business days of your payment arriving. After that it’s with the carrier, and we can’t guarantee a delivery date — we can see exactly what your tracking number shows and no more.
- Is the packaging discreet?
- Yes. Nothing on the outside names the product or says what’s inside.
- Something arrived wrong or damaged.
- Email us within 7 days of delivery with your order reference and a photo, and a person will look at it. Where we got it wrong we replace or refund it. Full detail on the shipping & returns page.
Anything else — hello@aurumbio.co. We answer everything except questions about use in people.